1 reviews | Active since Jun 2020
No contact on any channel
I have medical aid, Vitality, and Insurance with Discovery. I decided to take the plunge, and maximise my rewards by joining the Bank as well when FNB began pushing me to move to Private Clients. I hopped on the Discovery Bank app and submitted my info, but asked to be called as I had some questions. No response. Rinse and repeat for two weeks on the website and app. No response. I called the call centre, and my call cut after 10 minutes on hold. Frustrataed, I looked for any mail address to use, and my only option was the complaints mail address. Explain my story, and finally I get feedback. Thuto calls me and we have a great chat, I'm finally recovering some faith, and as he transfers me to Vitality team to clarify two more points, the call cuts out again after 10 minutes on hold. I mail the complaints mail again and 4 days later, no response. I so badly want to buy in to Discovery Bank, but if I can't even get contact from anyone through the site, app or phone line, it's literally impossible for me. Then you expect me to upload all my documents, and place my finances in your hands? Not likely, when it feels like you don't even want my business.
Kindly send us your queries that you would like answered on here and I will ensure that they get answered as soon as possible.
Regards
AJ
Kindly send us your queries that you would like answered on here and I will ensure that they get answered as soon as possible.
Regards
AJ
Thanks for the response, it is the quickest I've ever received from a Discovery Bank representative. My major query, is how am I meant to get in contact with anyone from Discovery Bank? The app and website dropped me (I have screenshots), the phone line went dead on me twice (again, I have my call register available as evidence). The only email address I have is the complaints one, and it's been 4 working days since my last message there. Thus, am I meant to come to HelloPeter when I have questions?
The questions Thuto hadn't addressed, that I needed clarity from Vitality, regarded the HealthyCare Benefit where the link on the site was reverting me to HealthyGear. I have since sorted this out. The next question was regarding sms'es I received last year, claiming that my weekly fitness points could be earned as Discovery Miles with Banking. I wanted the t's and c's of this option, as it is a major consideration for in joining the Bank.
As a heads-up, I will not currently consider joining the Bank unless I have a phone number and email address of someone that can assist me if I run into issues, or assist with queries. If I ever have a ********** event to report, or another banking issue, I'd like to not need Hello Peter to reach a representative. How in 2021, can an online bank, not provide me with these options?
Thanks for the response, it is the quickest I've ever received from a Discovery Bank representative. My major query, is how am I meant to get in contact with anyone from Discovery Bank? The app and website dropped me (I have screenshots), the phone line went dead on me twice (again, I have my call register available as evidence). The only email address I have is the complaints one, and it's been 4 working days since my last message there. Thus, am I meant to come to HelloPeter when I have questions?
The questions Thuto hadn't addressed, that I needed clarity from Vitality, regarded the HealthyCare Benefit where the link on the site was reverting me to HealthyGear. I have since sorted this out. The next question was regarding sms'es I received last year, claiming that my weekly fitness points could be earned as Discovery Miles with Banking. I wanted the t's and c's of this option, as it is a major consideration for in joining the Bank.
As a heads-up, I will not currently consider joining the Bank unless I have a phone number and email address of someone that can assist me if I run into issues, or assist with queries. If I ever have a ********** event to report, or another banking issue, I'd like to not need Hello Peter to reach a representative. How in 2021, can an online bank, not provide me with these options?