BB
Bev B
1 reviews | Active since May 2010
28 Oct 2020, 08:15
NO COMUUNICATION
After phone calls and e mails to your cancellations department you are still sending me statements!!!!!!! I HAVE CANCELLED MY DISCOVERY CARD!!!!. PLEASE CAN SOMEONE TAKE THE TIME TO READ THE E MAILS YOU RECEIVE TO CANCEL CREDIT CARDS!!!!!
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Discovery Bank's replyOfficial
29 Oct 2020, 06:40Good day Bev
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
Kindly note that Discovery Bank does not have a mailbox for inquires, however a request for your account to be closed has been put through to our accounts department. The reference number for your request is *** one of our account closure specialist will be in contact with you.
Thank you for bringing this to our attention.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
Kindly note that Discovery Bank does not have a mailbox for inquires, however a request for your account to be closed has been put through to our accounts department. The reference number for your request is *** one of our account closure specialist will be in contact with you.
Thank you for bringing this to our attention.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Best regards,
Discovery Bank's reply29 Oct 2020, 06:40
Official
Good day Bev
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
Kindly note that Discovery Bank does not have a mailbox for inquires, however a request for your account to be closed has been put through to our accounts department. The reference number for your request is *** one of our account closure specialist will be in contact with you.
Thank you for bringing this to our attention.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
Kindly note that Discovery Bank does not have a mailbox for inquires, however a request for your account to be closed has been put through to our accounts department. The reference number for your request is *** one of our account closure specialist will be in contact with you.
Thank you for bringing this to our attention.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Best regards,