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pieter P

1 reviews | Active since Sept 2011

06 Oct 2023, 12:35

No coms from Dicovery Bank

An add on facebook had me fooled and I tried to buy some tools. My bank Discovery decided this was ***** and stopped the transaction immediately. Well done!! The a couple of days later, this same company claimed 15 US dollars from my account which Discovery approved. The moment I became aware of this I called the ***** department tried to reverse the transaction and cancelled my card. With a 72 hour turnaround it's already been three weeks later and nothing, no money no correspondence. When asked why, when Discovery decided that it's ***** the money was immediately returned to my account. When I reported ***** nothing could be done as the transaction was still pending.

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Replies (1)
Discovery Bank
Discovery Bank's reply06 Oct 2023, 15:11
Official
Hi Pieter 

Thank you for reaching out.

So sorry about your experience with us. 

Is the transaction still pending? 

If it is not, please inform us as we can dispute the transaction for you and our disputes team will be in contact with you going forward regarding the purchase that went off. 

Regards,
Yuvna