KL
Katlego L
1 reviews | Active since Jul 2019
10 Feb 2025, 10:05
No clarity on Discovery Bank reward
This is for both Discovery Viality and Bank. I've called more than 4 times and have been passed back and forth but nobody can advise on my query. If your staff are confused about this, how much more will we be? Please call me to advise on the HealthyFood discount on the bank rewards
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Replies (1)KL
Katlego L's updateReviewer Update
10 Feb 2025, 10:28Why is it so difficult for someone to pick up the phone and call or even check the queries already logged via the telephony system? This duplication is really terrible for client experience. I can't repeat myself so many times. The HealthyFood cash back is paid between the 8th and 10th, I have not received mine. Advise if it will or not and if not, why
KL
Katlego L's update10 Feb 2025, 10:28
Reviewer Update
Why is it so difficult for someone to pick up the phone and call or even check the queries already logged via the telephony system? This duplication is really terrible for client experience. I can't repeat myself so many times. The HealthyFood cash back is paid between the 8th and 10th, I have not received mine. Advise if it will or not and if not, why