lS
lauren S

1 reviews | Active since Jul 2014

12 Feb 2018, 14:44

No chance for **********

This is a bit late from when the experience occurred in 2017 but still worthy of a compliment. Someone was purchasing I-tunes products through my Discovery Card (I don't have anything apple or an I-tunes account). I called in and told them what was happening and even though it was a reasonably small amount, they immediately referred me to the ***** dept, cancelled my card and sent me a form for me to explain exactly what happened as a formality. Within 2-3 w/days the ********** claims were reversed and I was contacted regarding delivery of my new card at no extra expense to me which was delivered to my work 2 days later. Well done Discovery Card, this was a true example of great customer service.

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Replies (1)
Discovery Bank
Discovery Bank's reply12 Feb 2018, 15:17
Official

Thank you so much for this compliment! I have made sure that our ***** team has received your compliment.

I have also sent your compliment to our various Executives so that everyone can join in on congratulating our ***** team on doing a great job - we are very proud of them!

Best regards

Jaco