1 reviews | Active since Mar 2009
No Cashback received
I booked a holiday via World Leisure Holidays and paid with my Discovery credit card in order to receive the cashback benefit. I paid IN FULL by the 17 October 2017. To date I have NOT received ANY cashback benefit from Discovery. When phoning them I get the response "we cannot get into our system" "phone in about two hours from now" This is absolutely Pathetic, firstly you do not get the benefit and then no assistance
I need this resolved with Urgency.
Thank you for your comment.
We experienced some system problems on Friday 01 December 2017 which was why my team was unable to help you when you called. I sincerely apologise for the inconvenience this you. The booking agent sent you an email this morning and confirmed that your cash back is being processed and you will receive the funds within five to seven working days.
Please note that for all cash backs for our Travel Benefit partners (World Leisure Holidays, Contiki, Royal Carribean International) you will receive your cash back within four to six weeks after your final payment to the agent.
Please do let me know if you need anything else.
Best Regards
Amanda
Thank you for your comment.
We experienced some system problems on Friday 01 December 2017 which was why my team was unable to help you when you called. I sincerely apologise for the inconvenience this you. The booking agent sent you an email this morning and confirmed that your cash back is being processed and you will receive the funds within five to seven working days.
Please note that for all cash backs for our Travel Benefit partners (World Leisure Holidays, Contiki, Royal Carribean International) you will receive your cash back within four to six weeks after your final payment to the agent.
Please do let me know if you need anything else.
Best Regards
Amanda