TS
Tamsyn S
1 reviews | Active since May 2014
03 Oct 2020, 08:19
No cash, no explanations.
My husband and I are both Vitality members (he is the main member) and we have been receiving cash back from the Vitality Health Foods benefit. This stopped from July and we have been emailing Vitality and Discovery Bank every 2 days to try and get an explanation to no avail. Today I discovered that the cash back has been changed to a Discovery Miles reward, so we get miles instead of money. Why was this change not communicated to us and why did it change at all? In addition, why could not one single consultant explain this to us in the 3 months that we have been querying this?
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Discovery Bank's replyOfficial
15 Oct 2020, 05:00Good day Tamsyn
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We do apologise for the miscommunication that has been happening, please note that notifications were sent out in the period of March and April by Vitality to notify clients of the change on their cashbacks.
Kindly note that even though your cashbacks are provided to you as miles the monetary value has not changed and you can convert your miles into cash. Should you require any other assistance you are welcome to contact Discovery Bank ***.
Regards
Sibongile
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We do apologise for the miscommunication that has been happening, please note that notifications were sent out in the period of March and April by Vitality to notify clients of the change on their cashbacks.
Kindly note that even though your cashbacks are provided to you as miles the monetary value has not changed and you can convert your miles into cash. Should you require any other assistance you are welcome to contact Discovery Bank ***.
Regards
Sibongile
Discovery Bank's reply15 Oct 2020, 05:00
Official
Good day Tamsyn
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We do apologise for the miscommunication that has been happening, please note that notifications were sent out in the period of March and April by Vitality to notify clients of the change on their cashbacks.
Kindly note that even though your cashbacks are provided to you as miles the monetary value has not changed and you can convert your miles into cash. Should you require any other assistance you are welcome to contact Discovery Bank ***.
Regards
Sibongile
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We do apologise for the miscommunication that has been happening, please note that notifications were sent out in the period of March and April by Vitality to notify clients of the change on their cashbacks.
Kindly note that even though your cashbacks are provided to you as miles the monetary value has not changed and you can convert your miles into cash. Should you require any other assistance you are welcome to contact Discovery Bank ***.
Regards
Sibongile