NO CASH BACKS FOR FOUR MONTHS

Item: Discovery Bank
Rating: 2
Author: Devorah K

We have just about tried calling every department to try and solve our lack of cash backs. Everyone has passed the buck and the only feedback we ever receive is that \it is still with the relevant department"fourteen working days down the line. I find it beyond unacceptable that as diamond customers we are being ignored and now it is three months down the line and we still have yet to receive any cash from the great cash backs system. I think its time after many calls from our side for Discovery to fix this problem for once and all! """

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Replies (1)

Discovery Bank's replyOfficial

31 Jul 2015, 14:49

Hello dlkaz,

Thank you for your comments and for bringing this matter to our attention.

We notice that our agent (Marlize) is working to resolve this matter for you. She left a voice message yesterday to provide feedback and will be in contact again shortly.

We sincerely apologise for the inconvenience caused in this matter.

We will ensure that your query is resolved as soon as possible now.

Your reference number is - ***.

Regards,

Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za

Discovery Bank's reply31 Jul 2015, 14:49

Official