1 reviews | Active since Sept 2016

10 Apr 2017, 11:59

No cash back

<p>17 January I booked my accommodation using my discovery card and including my vitality discount I was supposed to get 45%(this was before the new product that has to do with MSA and Discovery miles). Apprently the benifit works only after 3 months of activating the card and I thought since my vitality had been active for a while that was all I required. The consultant who processed the application failed to provide me with the correct information. I logged a call on February and still have not received any feedback from FeliciaV. On the 9th March she asked me to send my proof of booking and to date there is no feedback. I emailed her again on the 27th March and she still has not responded.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply10 Apr 2017, 15:07
Official

Hi bonolo-nevondo

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)