No card delivery - Thanks Discovery Bank for choosing such a useless courier partner

Discovery Bank make it so easy to renew your card on the App - what they fail to tell you is that their Courier Partner - DSV is useless.

My card delivery has been rescheduled 3 times - the first time from *** at 13:00 on 8 Feb 2023 - and no delivery was actually scheduled. Then again from *** at 18:32 on 9 Feb 2023 - where after a delivery was scheduled for Tuesday 14 Feb 2023 between 14:00 and 17:00. This time an sms was received. I gave EXPLICIT instructions that if the driver cannot reach me on my cell number he should proceed to the gate and HOOT. Lo and Behold - no driver arrived - I called the call centre - held on for almost 10 minutes to finally get put through to the delivery department - the driver was contacted and he informed the call centre that he was in fact at the address - that I did not answer the call and that he left. This is not my first run in with DSV - the drivers in my experience do not attempt a delivery - they just return the package to the warehouse when it "gets too late" in the day.

Now ANOTHER delivery was scheduled - this time for tomorrow.

This is the THIRD appointment.

I insist that Discovery Bank investigate this courier - I cannot possibly be the only client that has had non existent service from their courier partner.