No Bank Statement via App or Through Call Centre

I’m a very big fan of Discovery Bank and been with them for almost 2yrs, no issues, friendly staff, but I’m not impressed with the recent interactions with them. A simple document such as a stamped Bank Statement is impossible to get. It’s almost 10days later since my request and yet no feedback, I’ve had called in 3 times doing follow up, and today I was put on hold for the long time, and I asked if they rather call me back but they dead refused as “there’s high call volume”.

Here’s my frustration: I need to submit the statement so that a service provider can refund my money which was incorrectly debited, but unfortunately Discovery Bank don’t provide stamped bank statements apparently. I explained to their call center agents, 3 times, and asked for this to be escalated so my refund will be processed, but no help. The inconvenience now comes in where other correct debit order will bounce due this this lack of service.