No assistance with none existent number they captured

Item: Discovery Bank
Rating: 1
Author: Ntokozo B

I opened the bank account, they have a number that i do not know for otp. I am unable to register the app for this and i called several times no assistance at all. its been more that 6 days. I am nolonger sure about my decision of joining.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

21 May 2026, 15:22

Hi Ntokozo B,

This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.

We will return with feedback as soon as possible.

Kind regards,
Tyrone

Discovery Bank's reply21 May 2026, 15:22

Official

Ntokozo B's updateReviewer Update

26 May 2026, 17:31

No contact at all, i had to call and hold for 18 plus minutes. ended up dropping the phone.

Ntokozo B's update26 May 2026, 17:31

Reviewer Update

No contact at all, i had to call and hold for 18 plus minutes. ended up dropping the phone.

Discovery Bank's replyOfficial

26 May 2026, 18:04

Hi Ntokozo B,

We have logged a request with an escalation regarding the request.

Kind regards,
Tyrone

Discovery Bank's reply26 May 2026, 18:04

Official

Hi Ntokozo B,

We have logged a request with an escalation regarding the request.

Kind regards,
Tyrone