LM
Laone M
1 reviews | Active since Nov 2022
02 Nov 2022, 09:43
No Assistance with Account Closure
I have been trying to cancel my Discovery Bank Pre-paid Credit card since 2019. Every month, this account is earning interest. The card hasn't been used in since 2019 but that isn't stopping them from charging me and sending me monthly bills. I have called into the call centre on more than 10 occasions and I keep getting the run around. They say they will get back to me because they need a manager to sign-off on my request. How busy are your managers? Why am I not getting feedback? How many times do you need to be called for a client request?
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
02 Nov 2022, 15:53Hi Laone
Thanks for reaching out.
I see there was a case that was logged and escalated to the management team.
Please allow me to request for feedback so I can give you an update on your account.
Kindly bare with you, I'll get back to you.
Regards
Andile
Thanks for reaching out.
I see there was a case that was logged and escalated to the management team.
Please allow me to request for feedback so I can give you an update on your account.
Kindly bare with you, I'll get back to you.
Regards
Andile
Discovery Bank's reply02 Nov 2022, 15:53
Official
Hi Laone
Thanks for reaching out.
I see there was a case that was logged and escalated to the management team.
Please allow me to request for feedback so I can give you an update on your account.
Kindly bare with you, I'll get back to you.
Regards
Andile
Thanks for reaching out.
I see there was a case that was logged and escalated to the management team.
Please allow me to request for feedback so I can give you an update on your account.
Kindly bare with you, I'll get back to you.
Regards
Andile
LM
Laone M's updateReviewer Update
15 Nov 2022, 11:11Good morning,
You were to get back to me. It has been more than 2 weeks and still no communication, feedback or update from you regarding my complaint. Why does it take so long for Discovery to respond to someone? Why is it so difficult to close an account with Discovery?
You were to get back to me. It has been more than 2 weeks and still no communication, feedback or update from you regarding my complaint. Why does it take so long for Discovery to respond to someone? Why is it so difficult to close an account with Discovery?
LM
Laone M's update15 Nov 2022, 11:11
Reviewer Update
Good morning,
You were to get back to me. It has been more than 2 weeks and still no communication, feedback or update from you regarding my complaint. Why does it take so long for Discovery to respond to someone? Why is it so difficult to close an account with Discovery?
You were to get back to me. It has been more than 2 weeks and still no communication, feedback or update from you regarding my complaint. Why does it take so long for Discovery to respond to someone? Why is it so difficult to close an account with Discovery?