No assistance when needed

I app**** for a limit increase due to a life and death family emergency. it was declined due to a misconduct and the response email advices to sort out with transunion. I contacted transunion and attorneys listed me as a default payer from vodacom. I settle the amount received a paid up letter and confirmation from transunion with a new credit report. they still declined it due to no letter from the merchant. after the run around of getting all docs emailing it expressing the urgency of the increase they still declined it. vodacom also states they would give the same letter as the attorneys. after being with discovery for more than 15 years this is how they treat their customers.