NO Assistance Recalling Payment, Poor Communication, Zero Initiative, 35 days

I am extremely disappointed in Discovery Banks lack of interest in assisting me to recall an incorrect payment I made to another bank. After spending over 2 hours on calls with their consultants, I have been told to resolve the issue myself with the other bank. Not to mention having to wait so many weeks to get feedback that still doesn’t help to resolve the case in any way. Not a single consultant would call or email to update me on the progress, instead I’d find out new developments when I decide to call the 24/hr customer service line. The other bank told me that the excuse I am being given by discovery, that the payment can’t be recalled because it is a payshap payment, is a lame excuse and isn’t accurate. They have stressed that the easiest way to reverse the transaction is a recall. So what do I do now? Well, I don’t know, discovery is not prepared to assist with a recall. That means I must lose thousands of rands because the bank I have trusted cannot attempt to go an extra mile to recover it from another bank that’s cooperating. Today is day 35 since this payment was made, with each passing day, I’m losing hope of recovering these funds. This is extremely sad and frustrating 💔 The other bank thinks I am crazy for even contacting them directly to sort this out, I’m out of options and I need my money back ASAP.