No assistance for Discovery Card mess
<p>Got my new discovery credit card at FNB. Changed the pin and used it several times on POS terminals successfully. Trying to draw funds at an FNB ATM, the pin doesn't work, and the card was deactivated.</p> <p> </p> <p>Once the card was reactivated I tried to access the cards trasnsfer function on Online Banking, which previously worked, but was now de-activated. The card and account didnt show up anymore.</p> <p> </p> <p>Called Discovery and after waiting for 45minutes on the phone with no resolution I gave up.</p> <p> </p> <p>Absolutely pathetic online systems, and very **** poor call centre assistance, being transferred and put on hold for 30 MINUTES!!</p>
Hi matthew-jonker
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Hi matthew-jonker
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Thank you for the reply.
According to the call centre agent who contacted me the branch may have linked the card to the wrong profile, which I can't understand.
They cannot help me regarding changing cards linked to my profile over the phone; I have to go to the branch. So ultimately a wasted conversation and further wasted time.
Not amused
Thank you for the reply.
According to the call centre agent who contacted me the branch may have linked the card to the wrong profile, which I can't understand.
They cannot help me regarding changing cards linked to my profile over the phone; I have to go to the branch. So ultimately a wasted conversation and further wasted time.
Not amused