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Brett L
1 reviews | Active since Jun 2022
15 Jun 2022, 15:36
No answer at call centre; on hold forever
My credit card is being declined all of a sudden - yet everything in my banking dashboard & app is as it should be; with no warnings or explanations. Tried calling the contact centre multiple times; on hold each time for ages with no answer or indication that anyone is actually going to assist. Extremely frustrating customer experience.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
15 Jun 2022, 15:55Hi Brett
Thanks for reaching out to us.
We do apologise for the delay in attending to your query.
We are experiencing a systems outage which has contributed to the influx of calls.
We are working hard at resolving this matter to have you tranascting as soon as possible.
Regards
Girshwin
Thanks for reaching out to us.
We do apologise for the delay in attending to your query.
We are experiencing a systems outage which has contributed to the influx of calls.
We are working hard at resolving this matter to have you tranascting as soon as possible.
Regards
Girshwin
Discovery Bank's reply15 Jun 2022, 15:55
Official
Hi Brett
Thanks for reaching out to us.
We do apologise for the delay in attending to your query.
We are experiencing a systems outage which has contributed to the influx of calls.
We are working hard at resolving this matter to have you tranascting as soon as possible.
Regards
Girshwin
Thanks for reaching out to us.
We do apologise for the delay in attending to your query.
We are experiencing a systems outage which has contributed to the influx of calls.
We are working hard at resolving this matter to have you tranascting as soon as possible.
Regards
Girshwin
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Brett L's updateReviewer Update
15 Jun 2022, 15:57Cool, thanks Girshwin.
BL
Brett L's update15 Jun 2022, 15:57
Reviewer Update
Cool, thanks Girshwin.
Discovery Bank's replyOfficial
15 Jun 2022, 16:00Great news Brett we up and running.
Discovery Bank's reply15 Jun 2022, 16:00
Official
Great news Brett we up and running.
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Brett L's updateReviewer Update
15 Jun 2022, 16:03Thanks for the update.
BL
Brett L's update15 Jun 2022, 16:03
Reviewer Update
Thanks for the update.
Discovery Bank's replyOfficial
15 Jun 2022, 16:03tranasctions could just longer than usual to process.
Discovery Bank's reply15 Jun 2022, 16:03
Official
tranasctions could just longer than usual to process.