No answer - AGAIN

I logged a hello peter on Tuesday about the Vitality crew not answering their phones in the call centre. The same day I got a call from a gentlemen to allay my fears that they will ensure the capacity problems will be resolved. I phoned them this morning to link my Woolies card and guess what - took 1.3 minutes to get through the IVR and then waited for 10min in the queue - eventually had to put the phone down.<br> <br> 2 issues here....<br> get your damn resource plan sorted out<br> is the agents Discovery employs to handle the HP queries just paying lip service to the issue at hand to get a complaint changed to a compliment<br> <br> Nee man - you guys should be doing a lot better!