1 reviews | Active since Oct 2017
No answer after numerous calls
I've paid up my Discovery credit card and would like to close my account. After numerous calls to the call centre, there simply is just no pick up! I just want to close my account. It's ridiculous how easy it is to open and account and how impossible it is to close it!
Thank you for your comment.
Further to our email communication, I confirm that we have located your calls to our call centre and my telephony team will be reporting back to me on the call routing so that we can see what happened and why they weren't answered - this is certainly a concern and it's something we need to fix.
I have sent you the forms needed to close your account and will also continue to give you feedback on the calls mentioned above.
Best regards
Rene
Thank you for your comment.
Further to our email communication, I confirm that we have located your calls to our call centre and my telephony team will be reporting back to me on the call routing so that we can see what happened and why they weren't answered - this is certainly a concern and it's something we need to fix.
I have sent you the forms needed to close your account and will also continue to give you feedback on the calls mentioned above.
Best regards
Rene