MR
Monique R
1 reviews | Active since Aug 2013
23 Aug 2019, 10:48
NO after sales service
After moving from the discovery card to the discovery bank, I have only been disappointed with the after sales service.
1) Noone answers the 0860 number - it eventually goes silent after running out of music to play. 2) the App is ********** - i have set limits and have even tested them and they do not work! 3) there doesnt seem to be a way to turn off the "Tap and go" function of the credit card.
I am sure there are simple solutions to my problems if only someone would answer the telephone! and there is no email address to contact.
this feels like they wanted to launch something super quickly without having anything in place and tested.
Very poor execution.
Helpful (0)
Replies (2)0
Replies (2)MR
Monique R's updateReviewer Update
04 Sept 2019, 08:26Good day, This is unacceptable as i have been given the round about on this scenario, with the latest from one of your consultants that i need to put in a limit of R1....which is impossible as you have to input in multiples of R100...so your own staff dont know what they are talking about.
Secondly I have just found out there is no way for me to view my statement online or download it into excel, I can only do this through the App.
So essentially you promote healthy banking but in essence:
1) you make it easy for people to take money from a client through contactless payment that has no option to turn off (as with other banks)
2) you dont make it easy for a client to do a recon of expenses with excell (As you can do with every single other bank)
To date you have been the worst bank in terms of controlling finances and understanding finances through person reconciliations.
Secondly I have just found out there is no way for me to view my statement online or download it into excel, I can only do this through the App.
So essentially you promote healthy banking but in essence:
1) you make it easy for people to take money from a client through contactless payment that has no option to turn off (as with other banks)
2) you dont make it easy for a client to do a recon of expenses with excell (As you can do with every single other bank)
To date you have been the worst bank in terms of controlling finances and understanding finances through person reconciliations.
MR
Monique R's update04 Sept 2019, 08:26
Reviewer Update
Good day, This is unacceptable as i have been given the round about on this scenario, with the latest from one of your consultants that i need to put in a limit of R1....which is impossible as you have to input in multiples of R100...so your own staff dont know what they are talking about.
Secondly I have just found out there is no way for me to view my statement online or download it into excel, I can only do this through the App.
So essentially you promote healthy banking but in essence:
1) you make it easy for people to take money from a client through contactless payment that has no option to turn off (as with other banks)
2) you dont make it easy for a client to do a recon of expenses with excell (As you can do with every single other bank)
To date you have been the worst bank in terms of controlling finances and understanding finances through person reconciliations.
Secondly I have just found out there is no way for me to view my statement online or download it into excel, I can only do this through the App.
So essentially you promote healthy banking but in essence:
1) you make it easy for people to take money from a client through contactless payment that has no option to turn off (as with other banks)
2) you dont make it easy for a client to do a recon of expenses with excell (As you can do with every single other bank)
To date you have been the worst bank in terms of controlling finances and understanding finances through person reconciliations.
Discovery Bank's replyOfficial
05 Sept 2019, 10:26Hi Monique
Thank you for contacting us.
As mentioned above we are experiencing a general error with regards to the implementation of the tap and go facility limits, however this should be available in the next few weeks as we are currently testing it with our developers.
In order to obtain a statement in CSV format (excel) please contact our Discovery Bankers who will send this directly to you. We are enhancing the Discovery Banking app to allow for more features like downloading your statement in CSV format.
Kind regards
Thank you for contacting us.
As mentioned above we are experiencing a general error with regards to the implementation of the tap and go facility limits, however this should be available in the next few weeks as we are currently testing it with our developers.
In order to obtain a statement in CSV format (excel) please contact our Discovery Bankers who will send this directly to you. We are enhancing the Discovery Banking app to allow for more features like downloading your statement in CSV format.
Kind regards
Discovery Bank's reply05 Sept 2019, 10:26
Official
Hi Monique
Thank you for contacting us.
As mentioned above we are experiencing a general error with regards to the implementation of the tap and go facility limits, however this should be available in the next few weeks as we are currently testing it with our developers.
In order to obtain a statement in CSV format (excel) please contact our Discovery Bankers who will send this directly to you. We are enhancing the Discovery Banking app to allow for more features like downloading your statement in CSV format.
Kind regards
Thank you for contacting us.
As mentioned above we are experiencing a general error with regards to the implementation of the tap and go facility limits, however this should be available in the next few weeks as we are currently testing it with our developers.
In order to obtain a statement in CSV format (excel) please contact our Discovery Bankers who will send this directly to you. We are enhancing the Discovery Banking app to allow for more features like downloading your statement in CSV format.
Kind regards