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SK
Sipokazi K

1 reviews | Active since Jul 2021

12 Sept 2025, 05:25

No acknowledgement

How long does it take for Discovery Bank to acknowledge a transaction dispute query? Lodged on Saturday and was told I would get an email in 3 days, today is Friday and no acknowledging email. I used to advocate for this brand, time to jump ship.

0
Replies (8)
Discovery Bank
Discovery Bank's reply12 Sept 2025, 06:51
Official
Hi Sipokazi.

Thanks for reaching out to us.

Once a dispute case has been logged, the dispute team will be in contact within 7 days if more information is required for them to dispute the transaction.

Please note that the dispute resolution process may take up to 90 working days. Our team will contact you directly once an outcome has been reached.

Kind regards
Nkhensani
SK
Sipokazi K's update12 Sept 2025, 11:41
Reviewer Update
You are giving conflicting information. Your call centre agent said that I would receive an email after 3 days confirming receipt of my request. Someone is not doing his job.
Discovery Bank
Discovery Bank's reply12 Sept 2025, 19:45
Official
Hi Sipokazi,

I regret that you feel you've received conflicting information.

Please be assured that the details provided above accurately reflect Discovery Bank’s dispute resolution process.

Kind regards
Nkhensani
SK
Sipokazi K's update22 Sept 2025, 16:26
Reviewer Update
I am yet to receive an acknowledgement of my dispute. It's common courtesy to say 'Hi, we've received your dispute and so and so has been allocated on it' don't you think? Instead of being kept in limbo for 3 weeks.
Discovery Bank
Discovery Bank's reply25 Sept 2025, 09:30
Official
Hi Sipokazi,

Your case is still within the turnaround time, and your case number is ***6.

Once there is an outcome or resolution on your case, the Dispute team will reach out to you directly.

Kind regards
Nkhensani
SK
Sipokazi K's update09 Nov 2025, 23:08
Reviewer Update
2 months later, no acknowledgement of the query or feedback on how far DB is with it. Glad I no longer officially bank with you, I just need to close my account now to make it official.
Discovery Bank
Discovery Bank's reply10 Nov 2025, 08:24
Official
Hi Sipokazi,

I will be looking into this for you and provide you with feedback as soon as possible.

Kind regards
Nkhensani
SK
Sipokazi K's update17 Nov 2025, 16:06
Reviewer Update
I have not received any emails from Discovery Bank regarding this matter and I can guess that someone decided to add an 'h' to my email. Kindly close this account as I will never do business with the Discovery Group ever again.