No access to my money.

How on earth can you not have access to your own money for a week??? I simply wanted to update my cell and email because I forgot my password and worked abroad for two years. "No problem sir". Well a week later with not petrol in my car and a 5 year old to feed, I was denied access to my money. The WORST experience I have ever had with a bank in my life!!! I opted for online, branchless banking because it suites my lifestyle. I would rather bank with Tymebank than Discovery. Disgraceful service. If its not scripted to the call centre agents, they dont have an answer to your problem. A mamoth distaster of a bank.