TM
Tulisile M
1 reviews | Active since Jul 2023
30 Nov 2023, 09:38
No access to my account
I lost my device and email address and phone number have changed. been trying to get in contact so that I can have access to my account with no luck. the sad thing is I wanted to use your bank for my salary but you left me disappointed
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
04 Dec 2023, 08:41Hi Tulisile
This is not great to hear.
In order to have access to your account, you need to have the bank app downloaded on a device. As we are a digital bank everything is done on the banking app.
Please advise on how you have been trying to access your account so I can assist you further.
Also, If you would like to get in contact with us you can call us on our toll free number ***we are open 24/7 and we will be able to assist you further.
Regards,
Yuvna
This is not great to hear.
In order to have access to your account, you need to have the bank app downloaded on a device. As we are a digital bank everything is done on the banking app.
Please advise on how you have been trying to access your account so I can assist you further.
Also, If you would like to get in contact with us you can call us on our toll free number ***we are open 24/7 and we will be able to assist you further.
Regards,
Yuvna
Discovery Bank's reply04 Dec 2023, 08:41
Official
Hi Tulisile
This is not great to hear.
In order to have access to your account, you need to have the bank app downloaded on a device. As we are a digital bank everything is done on the banking app.
Please advise on how you have been trying to access your account so I can assist you further.
Also, If you would like to get in contact with us you can call us on our toll free number ***we are open 24/7 and we will be able to assist you further.
Regards,
Yuvna
This is not great to hear.
In order to have access to your account, you need to have the bank app downloaded on a device. As we are a digital bank everything is done on the banking app.
Please advise on how you have been trying to access your account so I can assist you further.
Also, If you would like to get in contact with us you can call us on our toll free number ***we are open 24/7 and we will be able to assist you further.
Regards,
Yuvna