No access to bank app for more than a week.

I received my credit card and created an account via the app. Now the app says I am not a client and click to join the bank. I cannot activate the card and it has been a week this problem is going on. I have about 5-6 references and not sure what they are trying to fix. A customer cannot access the app which is their only means to bank with them and they take over a week to find a fix, for a week you dont have any banking capabilities! I have no words to describe this bank. They also say they will call me, and they don’t. I have to call everyday to follow up. They have already charged for the credit card montly fee i’m sure.