1 reviews | Active since Mar 2015
Nightmare : Discovery Card replacement
I misplaced my Discovery card on Friday, 13th of March, blocked it on Monday, March 16th and to my surprise was told it takes 5 working days to deliver the card.<br> I requested that it be delivered before today or today and was promised that would be done.<br> On Tuesday I realised that I couldn't use my online banking I sent them an email to ask why I hadn't been told.<br> A Tracy Such responded with an apology that didn't help me much.<br> Yesterday I called them to verify that my card would be delivered today, Tracy Thandazile promised that she would personally see to it that the courier company picks up the card and gets it to me today.<br> The courier company calls me today to say they'll be delivering on Monday, I told them to find the Tracy's and get the card to me today.<br> I just received a text message from the courier company to say I must pick-up the card myself.<br> <br> I'm disgusted that in this day and age it takes you more than 1 working day to deliver a card.<br> I'm disappointed by your personnel's ability to deliver and follow-up with promises made.<br> I will not fetch my card, you will deliver it to me!!!<br> You've deprived me of my money for this long, why the hell not wait longer??
Thank you for your comment and for bringing this matter to our attention.
We have responded to you via email.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Office: +***
Fax: +***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comment and for bringing this matter to our attention.
We have responded to you via email.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Office: +***
Fax: +***
Email: ***
URL: http://www.discovery.co.za
