Nice when they want you to join them. Bad customer services

My Credit card has always been paid up to date and in Full before the next cycle. My wallet was ****** in January 2020. I called the call centre who walked me through applying for a new card on their new online banking. I have not heard from anyone regarding the delivery of my card. I was reminded by an sms today saying I should make a minimum payment of R100 on my account (another lie).I only have a credit card facility with them (for the past 20 years) and was conservative with spending after lockdown and did not feel the need to have the card. Today I managed to Log onto internet banking March 2022. Only to discover(y) 1. My account has been frozen due to none payment of R600. (which I can pay in full without a problem) 2. My contact number for someone to call me is CORRECT. My delivery address for new card it correct, as per my statement. 3. My email address is missing a letter and is incorrect so I have never actually seen a statement from them until I went online. In addition I cannot update these details because I don't recieve a otp. but I do recieve an sms saying minimum payment is R100??? 4. My new credit card was created and is due to expire in January 2023.

I called the call centre and they want me to activate a card I do not have and re-issue the same card that will expire in 9 month. I think Not!

When I wanted to cancel my account. They simply don't care. But! I cannot cancel the account until I have paid the R600 which are all bank charges for a service I have not been able to use due to their neglect. I cant help feeling sorry for the poor people who cannot close their account and will continue to pay bank charges each month just adding to their bill. They are absolute *********.