New Discovery Customer with ongoing problems

I joined Discovery Bank a few weeks ago - The biggest mistake ever. Just ongoing problems from the start. 1. First payment I made to a pre defined beneficiary (by Discovery) the reference number just disappeared. (Cannot trust the banking App) Imagine the trouble sorting that out with a municipality that do not care about any service delivery to allocate the payment to the correct account. 2. Phoning the helpline - nightmare, pin after pin that you get to enter fail. Eventually when you speak to an agent the call drop- START OVER 3. Made a payment to new beneficiary using the web browser. Discovery blocked it "appears to be suspicious" - Same troubles over again with the helpline. Was informed to use the App, payment will be allowed. Payment was allowed. 4. This morning I was blocked from using the App on my phone because of that same payment I made after Discovery instructed me to use the App for the payment. Same helpline problems again sorting out the phone to get that unblocked.

It seems the banking system that Discovery use is very primitive. Bad processes at Discovery trying to cover for a lack of good security. I also do not like to be treated like some possible ******** by Discovery bank. Treat me with RESPECT - If YOU block sometime then please call me. Next time I call you will be to close my accounts. Block any payment or device again and I leave Discovery bank (all products) - If you have problem with a payment or device do the right thing- CALL ME FIRST!!!