LN
Linda N
1 reviews | Active since Jul 2011
21 Sept 2021, 07:16
NEW DISCOVERY BANK CREDIT CARD CANNOT OFFER NORMAL STATEMENTS THE OLD WAY
PLEASE CAN ANYBODY, ABSOLUTELY ANYBODY TELL ME HOW TO GET A NORMAL CREDIT CARD STATEMENT. WITH MY OLD DISCOVERY CARD I USED TO RECEIVE A NORMAL MONTHLY CREDIT CARD STATEMENT WITH ALL THE PREVIOUS TRANSACTIONS SINCE MY LAST STATEMENT WITH A BALANCE OWING. NOW I JUST GET AN EMAIL TELLING ME WHAT TO PAY. WHEN I GO ONLINE IT JUST GIVES ME HUNDREDS OF TRANSACTIONS AND NOT THE NORMAL "S T A T E M E N T" WHICH I NEED. THIS NEW WAY OF DOING THINGS IS RIDICULOUS. ALL I AM ASKING FOR IS A "N O R M A L" STATEMENT THE WAY ALL CREDIT CARDS WORK !!!!!!!!!! P L E A S E !!!!!!!!!!!!!!! P L E A S E !!!!!!!!!!!!!!! HOW DO I GET THAT ????????
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Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
22 Sept 2021, 09:23Good day Linda
Thank you for reaching out to us and bringing your concern to our attention.
The statement you receive now will not change the way it has been formatted, your transaction will be listed. If you have an opening and closing balance it will also be stated as well your outstanding balance and payment due,
Regards
Sibongile
Thank you for reaching out to us and bringing your concern to our attention.
The statement you receive now will not change the way it has been formatted, your transaction will be listed. If you have an opening and closing balance it will also be stated as well your outstanding balance and payment due,
Regards
Sibongile
Discovery Bank's reply22 Sept 2021, 09:23
Official
Good day Linda
Thank you for reaching out to us and bringing your concern to our attention.
The statement you receive now will not change the way it has been formatted, your transaction will be listed. If you have an opening and closing balance it will also be stated as well your outstanding balance and payment due,
Regards
Sibongile
Thank you for reaching out to us and bringing your concern to our attention.
The statement you receive now will not change the way it has been formatted, your transaction will be listed. If you have an opening and closing balance it will also be stated as well your outstanding balance and payment due,
Regards
Sibongile
LN
Linda N's updateReviewer Update
22 Sept 2021, 09:43I am not receiving ANY statements from you at all. All I’m getting is an email telling me what my balance is and no transactions.
I AM NOT RECEIVING A NORMAL STATEMENT FROM YOU AT ALL.
I AM NOT RECEIVING A NORMAL STATEMENT FROM YOU AT ALL.
LN
Linda N's update22 Sept 2021, 09:43
Reviewer Update
I am not receiving ANY statements from you at all. All I’m getting is an email telling me what my balance is and no transactions.
I AM NOT RECEIVING A NORMAL STATEMENT FROM YOU AT ALL.
I AM NOT RECEIVING A NORMAL STATEMENT FROM YOU AT ALL.
LN
Linda N's updateReviewer Update
22 Sept 2021, 09:44SIBONGILE SO SEND ME A STATEMENT !!!
LN
Linda N's update22 Sept 2021, 09:44
Reviewer Update
SIBONGILE SO SEND ME A STATEMENT !!!
Discovery Bank's replyOfficial
22 Sept 2021, 10:34Hi Linda
So sorry for the inconvenience caused to you.
We longer send statements via email. Our statements are now sent directly to the Discovery Bank App inbox.
As you are a secondary card holder, you would not receive any statements on your App. The statements would be sent directly to the primary account holders bank app.
Kindly request the primary account holder to access all the bank statements via the bank App using the following steps.
* Log into the Discovery Bank App.
* Select the "more" option found at the bottom right hand corner.
* Scroll to the documents option and select "statements"
* Click on the account which statements you would like to view.
From this point you can download your statements, and have them sent to you via email.
Should you have any trouble with any of these steps, please free to contact us on the Toll-free number (0800) 07 9697. We will be more than happy to help.
Regards
Girshwin
So sorry for the inconvenience caused to you.
We longer send statements via email. Our statements are now sent directly to the Discovery Bank App inbox.
As you are a secondary card holder, you would not receive any statements on your App. The statements would be sent directly to the primary account holders bank app.
Kindly request the primary account holder to access all the bank statements via the bank App using the following steps.
* Log into the Discovery Bank App.
* Select the "more" option found at the bottom right hand corner.
* Scroll to the documents option and select "statements"
* Click on the account which statements you would like to view.
From this point you can download your statements, and have them sent to you via email.
Should you have any trouble with any of these steps, please free to contact us on the Toll-free number (0800) 07 9697. We will be more than happy to help.
Regards
Girshwin
Discovery Bank's reply22 Sept 2021, 10:34
Official
Hi Linda
So sorry for the inconvenience caused to you.
We longer send statements via email. Our statements are now sent directly to the Discovery Bank App inbox.
As you are a secondary card holder, you would not receive any statements on your App. The statements would be sent directly to the primary account holders bank app.
Kindly request the primary account holder to access all the bank statements via the bank App using the following steps.
* Log into the Discovery Bank App.
* Select the "more" option found at the bottom right hand corner.
* Scroll to the documents option and select "statements"
* Click on the account which statements you would like to view.
From this point you can download your statements, and have them sent to you via email.
Should you have any trouble with any of these steps, please free to contact us on the Toll-free number (0800) 07 9697. We will be more than happy to help.
Regards
Girshwin
So sorry for the inconvenience caused to you.
We longer send statements via email. Our statements are now sent directly to the Discovery Bank App inbox.
As you are a secondary card holder, you would not receive any statements on your App. The statements would be sent directly to the primary account holders bank app.
Kindly request the primary account holder to access all the bank statements via the bank App using the following steps.
* Log into the Discovery Bank App.
* Select the "more" option found at the bottom right hand corner.
* Scroll to the documents option and select "statements"
* Click on the account which statements you would like to view.
From this point you can download your statements, and have them sent to you via email.
Should you have any trouble with any of these steps, please free to contact us on the Toll-free number (0800) 07 9697. We will be more than happy to help.
Regards
Girshwin