DP
Deshen P
1 reviews | Active since Mar 2013
03 Oct 2019, 22:26
New Discovery Bank Card Benefits is Pathetic. Dont migrate to Discovery Bank.
Discovery Bank was quick to migrate me from the old Discovery Card (FNB) to the new Discovery Bank Card. I was promised that the benefits would be more with the new card. I used to get at least R2000 (2000 miles) per month. I was migrated in August. I didn't receive any miles for the migration month. Now I get a whole 118 miles (R11.80) back. Where is the "more benefits"??? Can I please get my full benefits. Otherwise take back your pathetic Discovery Bank card back and give me back my Discovery FNB card. Even your call centre are pathetic and cannot answer any of the questions posed to them. I wish I never migrated!!!!
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Replies (2)
Discovery Bank's replyOfficial
08 Oct 2019, 12:53Hi Deshen P,
The Discovery Miles program has been changed and we have created new ways to earn and use your Miles.
Discovery Bank also offers other benefits, such as dynamic interest and Vitality money.
To view all our benefits and how it works, kindly view our Banking app or website:
https://www.discovery.co.za/bank/info-and-tips
Regards
Jaco
The Discovery Miles program has been changed and we have created new ways to earn and use your Miles.
Discovery Bank also offers other benefits, such as dynamic interest and Vitality money.
To view all our benefits and how it works, kindly view our Banking app or website:
https://www.discovery.co.za/bank/info-and-tips
Regards
Jaco
Discovery Bank's reply08 Oct 2019, 12:53
Official
Hi Deshen P,
The Discovery Miles program has been changed and we have created new ways to earn and use your Miles.
Discovery Bank also offers other benefits, such as dynamic interest and Vitality money.
To view all our benefits and how it works, kindly view our Banking app or website:
https://www.discovery.co.za/bank/info-and-tips
Regards
Jaco
The Discovery Miles program has been changed and we have created new ways to earn and use your Miles.
Discovery Bank also offers other benefits, such as dynamic interest and Vitality money.
To view all our benefits and how it works, kindly view our Banking app or website:
https://www.discovery.co.za/bank/info-and-tips
Regards
Jaco
DP
Deshen P's updateReviewer Update
09 Oct 2019, 14:27Jaco,
Please address the complaint and not merely provide a standard response that means nothing.
Please address:
1. My miles that was not allocated for August 2019
2. I have reviewed " https://www.discovery.co.za/bank/info-and-tips" and 118 miles I received in September doesn't correspond to what I should have received based on my spend and status
3. Your App has technical issues. I cannot view my information used to determine my status. The app gives a "Something failed..." error message.
4. Your App doesn't allow me to upload proof to increase my points. Again "Something failed..." error message encountered.
Contact me to address these issues and my miles account instead of copying and pasting another standard response here.
Regards,
Please address the complaint and not merely provide a standard response that means nothing.
Please address:
1. My miles that was not allocated for August 2019
2. I have reviewed " https://www.discovery.co.za/bank/info-and-tips" and 118 miles I received in September doesn't correspond to what I should have received based on my spend and status
3. Your App has technical issues. I cannot view my information used to determine my status. The app gives a "Something failed..." error message.
4. Your App doesn't allow me to upload proof to increase my points. Again "Something failed..." error message encountered.
Contact me to address these issues and my miles account instead of copying and pasting another standard response here.
Regards,
DP
Deshen P's update09 Oct 2019, 14:27
Reviewer Update
Jaco,
Please address the complaint and not merely provide a standard response that means nothing.
Please address:
1. My miles that was not allocated for August 2019
2. I have reviewed " https://www.discovery.co.za/bank/info-and-tips" and 118 miles I received in September doesn't correspond to what I should have received based on my spend and status
3. Your App has technical issues. I cannot view my information used to determine my status. The app gives a "Something failed..." error message.
4. Your App doesn't allow me to upload proof to increase my points. Again "Something failed..." error message encountered.
Contact me to address these issues and my miles account instead of copying and pasting another standard response here.
Regards,
Please address the complaint and not merely provide a standard response that means nothing.
Please address:
1. My miles that was not allocated for August 2019
2. I have reviewed " https://www.discovery.co.za/bank/info-and-tips" and 118 miles I received in September doesn't correspond to what I should have received based on my spend and status
3. Your App has technical issues. I cannot view my information used to determine my status. The app gives a "Something failed..." error message.
4. Your App doesn't allow me to upload proof to increase my points. Again "Something failed..." error message encountered.
Contact me to address these issues and my miles account instead of copying and pasting another standard response here.
Regards,