New Discovery Bank Application? Not so sure about that again!

Discovery Bank New Application, not sure about that agian. I am an independent financial adviser. I also have an agreement to market Discovery Bank. I have opened bank accounts with Discovery Bank a number of times. I am now convinced that they will through spanners in the way when one opens an account. I have app**** twice for a client who is married in COP and her spouse has passed on. Initial application was on 6th May 2025, second application on the 26 July 2025. She qualifies for credit. Each time there is something outstanding... the first time Discovery Bank wanted me to upload her driver's licence on the system. The app did not upload it and that was a struggle on its own, eventually needing to email it. More outstanding documents, some which my client needed to get from her employer. Discovery Bank closes the application without notifying me as the adviser. Second application gets done soon after. Same procedure except some of previous documentation are now deemed as expired by Discovery Bank and new ones needs to be obtained. We did this. Applicant gets to point where she now needs to proceed on the app. Not all people are IT literate, and she battled to do so. Her daughter in law agreed to assist over the coming weekend. Success at last and we get notified by client on Monday, 21st July 2025, that they have done the necessary on the App with success. Nope, not good enough for Discovery Bank. 2nd Time case is closed without any notification... Open it again, we requested. Can't be done Discovery Bank says... start another application! Nope, I'm not doing that. I'll request her to open an account with a bank of her choice. Just as it turned out, I have two appointments today to open Discovery Bank accounts, both appointments will be cancelled. I do not want to be embarrassed again.