New Cellphone number not updated - cannot receive OTP's

Item: Discovery Bank
Rating: 1
Author: Coreen W

I have updated my new cellphone number months ago, yet I still do not receive my OTP's!!! I was told by a consultant that the relevant department would contact me, but nothing?

This is U R G E N T!!!!!

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

09 Oct 2018, 10:10

Thank you for your comment.

I can confirm that our team spoke to you yesterday and updated your OTP as requested. Unfortunately they were unable to update it when you called in August because you failed verification on that call, so for security purposes no changes could be made.

I trust that this has helped, however please do call us if you need anything further.

Best regards

Rene

Discovery Bank's reply09 Oct 2018, 10:10

Official

Thank you for your comment.

I trust that this has helped, however please do call us if you need anything further.

Best regards

Rene

Coreen W's updateReviewer Update

10 Oct 2018, 08:49

That is shocking!!! Failed verification??? Why was nothing said to me? The agent I spoke to said nothing about failed verification!!!!!!!!! She even scheduled a time and date when the OTP department would contact me? Why would she do that if I failed the verification as you claim RENE??? This has just infuriated me more and convinced me to close my account ASAP!

Coreen W's update10 Oct 2018, 08:49

Reviewer Update