Network problems

Good day.

I saw that a payment on my account did not go through....but when I wanted to check what is going on, I get the message that I cannot access my account due the a network failure... What utter nonsens is this!

When I try to fix the payment hold up, I cannot access my account...so now I am stranded ....I cannot do anything whatsoever.

I want feedback on this ASAP and expect to problem to be fixed. Regards, Mr. Elriek Swanepoel