MP
Melissa P

1 reviews | Active since May 2019

26 Sept 2025, 07:19

Network error but it is NOT- it's a Discovery error

Since early this morning I am unable to login to my discovery banking app. It continuously says "you might be experiencing a network error". NO network error on my side. I logged into my app last night and all was fine. Before you come with your did you login via Wi-Fi or data stories, I used ALL avenues. Mtn data. Telkom data. Vodacom data. I used 3 different Wi-Fi's. I deleted the app and reinstalled on 2 different devices. IT DOES NOT WORK!!!!! The most shockingly disgusting thing is that when I call customer service I am unable to speak to a consultant as I am sent an in-app authentication notification that I CANNOT authorize as I CANNOT log into my account. This is the second time this year I have experienced this issue. Please don't respond with the same scripted message you send to all customers complaining about this same issue. Resolve it. It is NOT my data or Wi-Fi. This is a discovery issue. I need to access my account immediately.

0
Replies (6)
Discovery Bank
Discovery Bank's reply26 Sept 2025, 07:40
Official
Hi there Melissa,

I will be looking into this for you and provide you with feedback as soon as possible.

Kind regards
Nkhensani
MP
Melissa P's update26 Sept 2025, 07:42
Reviewer Update
Received 2 emails from HelloPeter saying Discovery has rep**** but there aren't any replies.
MP
Melissa P's update26 Sept 2025, 07:48
Reviewer Update
Thank you Nkhensani.
Apologies for my first message but it showed there were no responses. Only after I posted your response became visible
MP
Melissa P's update26 Sept 2025, 08:42
Reviewer Update
Hi Nkhensani.

Is it an overall issue with any customers?

But thank you for your response. I truly appreciate it.
MP
Melissa P's update26 Sept 2025, 10:26
Reviewer Update
Hi Nkhensani

Any update? I am expecting a payment into my account during the day and then I need to pay bills.

Any idea how long this inconvenience will still occur as I've tried to login and it continues with the same error.
MP
Melissa P's update26 Sept 2025, 13:44
Reviewer Update
Hi Nkhensani.

I am able to login.

Thank you so much for your assistance and constant updates. I truly appreciate it