NEGLECTING *****

We've been banking with Discovery for years. They were phenomenal when we first started but as years went by and they started neglecting important issues. My card got cloned and a lot of money was taken out of my account. I contacted the ***** department. They said they would immediately pause my card. They didn't, i had to do it manually after I received my new card. The operator said he flagged every *****ulent transaction, and the investigation team would be in contact with me soon. They never called. I called again, the lady I spoke to had no idea about the previous call as it was not logged. I am still waiting on a call from them and an answer to whether I will be getting my money back