Needless complications

The systems have obvious issues. I'm trying to take advantage of a promotion and I can't. Like other discovery products, things are deliberately complicated so that we give up and pick something.

I just want to add a credit card to my profile. I was trying the functionality out and when I didn't see the right option I left the process. According to your agent, I should get an "Outstanding actions" prompt which I didn't. Now the technical department is taking its sweet time. Now the app has blocked me from applying. Do you not want me to take the product?