Need urgent assistance

Item: Discovery Bank
Rating: 1
Author: Kgaogelo M

There has been absolutely no communication from Discovery Bank. My account is not working, and I have repeatedly emailed them for assistance and clarity, but I have received no response. This lack of support is extremely frustrating and unacceptable from a bank. Customers deserve timely communication, especially when access to their own accounts is affected.

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

12 Jan 2026, 07:46

Hi Kgaogelo,

I’m really sorry for the inconvenience you’ve experienced, and I truly appreciate you bringing this to our attention. At the moment, we don’t have an email servicing channel available, but I’ll take a look into this for you. In the meantime, could you please share a few more details about your concern so I can assist you as best as possible?

Kind regards,
Marusha

Discovery Bank's reply12 Jan 2026, 07:46

Official

Kgaogelo M's updateReviewer Update

12 Jan 2026, 10:02

Good day , if you’re unable to communicate via email I’m available to answer your calls . I have no idea what the problem hence the frustration.

Kgaogelo M's update12 Jan 2026, 10:02

Reviewer Update

Good day , if you’re unable to communicate via email I’m available to answer your calls . I have no idea what the problem hence the frustration.