My money is not secure

I recently started banking you guys. Due to my service provider being unable to debit from your bank, i did a scheduled payment for them to be paid monthly. During the month of August I had to adjust the amount I was paying to the service provider monthly, I went onto the app adjusted the amount and saved the transaction. to my surprise today the old amount and the new amount on the scheduled payment went off. When I asked for this to be fixed I am told of ridiculous amount of days as a turn around time and this means I literally do not have money to live on. No one cares to assist, when I asked to speak to the CEO only then I was told the IT team will investigate the matter further.

I am beyond disappointed, I am now stuck with no fuel money or even money to get by the the next month. they do not seem to care for anyone besides those who have higher bank balances.

I want to know if this will mean I will still need to pay their bank fees after they gave way my money, I believe they will need to relook at the bank fees if they refuse to give back my money which they gave away because of the systems with floors