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MM
Monoshi M

1 reviews | Active since Mar 2025

18 Mar 2025, 11:49

My Experience Rejoining Discovery Bank

I wanted to share my experience rejoining Discovery Bank, and unfortunately, it has been frustrating and disappointing. I opened my account on the 10th of March and have been following up every day since, yet there has been no resolution.

The lack of status updates is concerning every time I call, there seems to be a new issue that needs to be addressed. Despite having opened my application a while back, there is no prioritization, I am still treated the same as someone applying today.

Yesterday, I was informed that I am listed as a second cardholder, yet no one could tell me whose account I was supposedly linked to. Even more frustrating, they attempted to close my application without resolving the issue. Today, I was told that my application is now with risk management due to my previous account with Discovery Bank, but no one can provide an ETA for resolution.

I am committed to banking with Discovery, as I already use a suite of your products and would like to keep things uniform in our household. However, this experience has made it incredibly difficult to proceed with confidence. I would appreciate a clear resolution timeline so that I can move forward without continued delays.

0
Replies (6)
Discovery Bank
Discovery Bank's reply18 Mar 2025, 12:12
Official
Hi Monoshi

I will look into your query and provide feedback.

Regards,
Yuvna
MM
Monoshi M's update18 Mar 2025, 16:07
Reviewer Update
Good day Yuvna,

I'm going to have to write another review, nothing is being proceed and I believe I gave you time to investigate and resolve the issue, please note that the issue still persists where Discovery keeps saying I'm a secondary card holder, but no one knows who is the primary and no one knows what to do about it. It's been 9 days now. Someone has to care and take this seriously at some point.
Discovery Bank
Discovery Bank's reply19 Mar 2025, 06:36
Official
Hi Monoshi

I am still looking into your case and will provide feedback once received as stated above.

Please allow us some time to assist.

Regards,
Yuvna
MM
Monoshi M's update31 Mar 2025, 10:45
Reviewer Update
Hello.

My application is still pending, Nothing has been concluded ever since i started my application on the 10th of March, My application kept on being deleted and i probably started the process three times already. When asking for feedback I'm told i will be contacted but have not yet received a call since last week Wednesday from the ***** department manager who confirmed that they are aware of my application. I have made up to 18 calls, spoke to more then 11 different people who i had to explain my case over and over again with no urgency to my application.

I have actually lost the ability to follow up.
MM
Monoshi M's update01 Apr 2025, 20:10
Reviewer Update
That information has been provided 3 times already, Please contact the ***** manager, They keep saying whoever it is that they are aware of my case as stated above.

You might be trying your best to help me but it seems you are not talking to anyone. Thank you. It’s pointless here and you can close this case. I’ll just make my last call tomorrow and move on.

Thank you.
MM
Monoshi M's update06 Apr 2025, 13:38
Reviewer Update
Again, This just proves the lack of active listening, I explained to you, I’ll repeat that that email was responded to 3 times already and that was concluded with the ***** department, hence I referred you to the ***** manager.

Anyway please do not respond to this anymore, I have a feeling you will, You are forced to have the last say something to show you are responsive but you are not listening to the actual complaint. Please do not respond just so someone can understand that sometimes complaints are not listened too.