My bank account was hacked last Monday and just under R18k was ******

My bank account was hacked last Monday and just under R18k was ******. I called immediately to alert the ***** department and 2 ***** cases were open. The last transaction actually took place after the 1st ***** case was opened. I have had to follow up myself and still have had no contact from the bank. When I followed up last Friday I was told a ***** officer still had not been allocated. The message on the app states turn around time of 72 hours. I am now waiting 9 days for any response. What concerns me is they are aware of the hackers MO but have put nothing in place to detect or prevent similar occurrences. Being a digital bank you cannot meet anyone to discuss the issue and you are relying on people on the phone who don't seem to care. Scary thing is if I'm not refunded I have just enabled the ****mers to **** someone else. Guess crime does pay