My account is on-hold

Item: Discovery Bank
Rating: 1
Author: Kegaogetswe M

Good day, my Discovery bank account has been on hold as they told me that a person reported it for *****. The very same person asked for reversal of his money and got it but yet my account is still frozen. They need proof of payment which I don't have but as the bank they can see it bcos money was received through their bank account. I don't **** people I just work under Amazon online-store. Why do they have to freeze my account? What have I ******? How can I ***** money that was practically sent by the person? So bcos the person reversed the money then why not get my account back to active?

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

29 May 2023, 19:23

Hi Kegaogetswe

Please acknowledge this as receipt of your complaint.

Our ***** team needs you to provide us with your Proof of payment to proceed with the investigation, once the investigation has been conducted, they will provide you with feedback.

Regards
Khanyi

Discovery Bank's reply29 May 2023, 19:23

Official

Kegaogetswe M's updateReviewer Update

29 May 2023, 19:38

The proof of payment is what I don't really have but all the transactions I guess they appear in your system that the money is from this client and all that

Kegaogetswe M's update29 May 2023, 19:38

Reviewer Update

The proof of payment is what I don't really have but all the transactions I guess they appear in your system that the money is from this client and all that

Discovery Bank's replyOfficial

31 May 2023, 13:58

Hi Kegaogetswe

Thanks for your response.

Our ***** team is currently assisting with your case, kindly submit all required documents so that they may proceed with your query.

Regards
Khanyi

Discovery Bank's reply31 May 2023, 13:58

Official

Hi Kegaogetswe

Thanks for your response.

Our ***** team is currently assisting with your case, kindly submit all required documents so that they may proceed with your query.

Regards
Khanyi