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tanya.vermeulen tanya.vermeulen
1 reviews | Active since Apr 2016
27 Jun 2025, 17:17
Moving FNB Homeloan to Discovery - Beyond painful
I app**** to Discovery Bank in February to move my home loan over from FNB. Everything progressed slowly, eventually I got the approval at end of March. At the start of June the lawyers let me know not the full amount is covered, when the approval came through I was assured all the figures were in order.
I emailed and phoned SAHomeloans, got no reply until I actually complained on here. Finally things moved forward and I had to resubmit a whole bunch of documents again.
The instruction got sent through again. Now this afternoon the attorneys let me know once again there is a shortfall.
I am so fed up with this whole process and ready to pull the plug. It has been the most unpleasant stressful experience that has been dragging on for 4 months getting nowhere.
Helpful (0)
Replies (10)0
Replies (10)
Discovery Bank's replyOfficial
01 Jul 2025, 06:53Hi Tanya,
I am sorry to hear this.
I will look into this for you and revert.
Kind regards,
Nosisa
I am sorry to hear this.
I will look into this for you and revert.
Kind regards,
Nosisa
Discovery Bank's reply01 Jul 2025, 06:53
Official
Hi Tanya,
I am sorry to hear this.
I will look into this for you and revert.
Kind regards,
Nosisa
I am sorry to hear this.
I will look into this for you and revert.
Kind regards,
Nosisa
Discovery Bank's replyOfficial
09 Jul 2025, 14:45Good day Tanya,
Please note that all your requested documents were received and the necessary actions have been taken.
We do apologize for any inconvenience and frustrations this might have caused.
Kind regards,
Nosisa
Please note that all your requested documents were received and the necessary actions have been taken.
We do apologize for any inconvenience and frustrations this might have caused.
Kind regards,
Nosisa
Discovery Bank's reply09 Jul 2025, 14:45
Official
Good day Tanya,
Please note that all your requested documents were received and the necessary actions have been taken.
We do apologize for any inconvenience and frustrations this might have caused.
Kind regards,
Nosisa
Please note that all your requested documents were received and the necessary actions have been taken.
We do apologize for any inconvenience and frustrations this might have caused.
Kind regards,
Nosisa
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tanya.vermeulen tanya.vermeulen's updateReviewer Update
14 Jul 2025, 12:55Hi Nosisa
The assigned attorneys, STBB, have been struggling for over a week now to get the go ahead from Discovery that they can lodge the transfer and no one is getting back to them. I am losing patience as this process has been an absolute nightmare from the beginning. Please can this be sorted out today!
The assigned attorneys, STBB, have been struggling for over a week now to get the go ahead from Discovery that they can lodge the transfer and no one is getting back to them. I am losing patience as this process has been an absolute nightmare from the beginning. Please can this be sorted out today!
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tanya.vermeulen tanya.vermeulen's update14 Jul 2025, 12:55
Reviewer Update
Hi Nosisa
The assigned attorneys, STBB, have been struggling for over a week now to get the go ahead from Discovery that they can lodge the transfer and no one is getting back to them. I am losing patience as this process has been an absolute nightmare from the beginning. Please can this be sorted out today!
The assigned attorneys, STBB, have been struggling for over a week now to get the go ahead from Discovery that they can lodge the transfer and no one is getting back to them. I am losing patience as this process has been an absolute nightmare from the beginning. Please can this be sorted out today!
Discovery Bank's replyOfficial
15 Jul 2025, 08:34Good day Tanya,
I apologize for this delay.
I am looking into this for you and will revert with feedback at the soonest.
Kindly regards,
Nosisa
I apologize for this delay.
I am looking into this for you and will revert with feedback at the soonest.
Kindly regards,
Nosisa
Discovery Bank's reply15 Jul 2025, 08:34
Official
Good day Tanya,
I apologize for this delay.
I am looking into this for you and will revert with feedback at the soonest.
Kindly regards,
Nosisa
I apologize for this delay.
I am looking into this for you and will revert with feedback at the soonest.
Kindly regards,
Nosisa
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tanya.vermeulen tanya.vermeulen's updateReviewer Update
15 Jul 2025, 09:33Please do, at the moment I am paying interest on bridging finance that was used. Its already more than a week overdue and everyday the interest gets more. This slack behaviour of Discovery Bank is starting to cost me money now.
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tanya.vermeulen tanya.vermeulen's update15 Jul 2025, 09:33
Reviewer Update
Please do, at the moment I am paying interest on bridging finance that was used. Its already more than a week overdue and everyday the interest gets more. This slack behaviour of Discovery Bank is starting to cost me money now.
Discovery Bank's replyOfficial
15 Jul 2025, 13:01Good day Tanya,
That matter was escalated and communication has been sent to the attorneys.
Kind regards,
Nosisa
That matter was escalated and communication has been sent to the attorneys.
Kind regards,
Nosisa
Discovery Bank's reply15 Jul 2025, 13:01
Official
Good day Tanya,
That matter was escalated and communication has been sent to the attorneys.
Kind regards,
Nosisa
That matter was escalated and communication has been sent to the attorneys.
Kind regards,
Nosisa
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tanya.vermeulen tanya.vermeulen's updateReviewer Update
15 Jul 2025, 13:24Thank you Nosisa. I would like this matter resolved by the end of today latest. It is now another week overdue and another week I am paying interest. This whole experience has been an absolute nightmare and I am seriously regretting my decision to move to Discovery Bank for our home loan.
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tanya.vermeulen tanya.vermeulen's update15 Jul 2025, 13:24
Reviewer Update
Thank you Nosisa. I would like this matter resolved by the end of today latest. It is now another week overdue and another week I am paying interest. This whole experience has been an absolute nightmare and I am seriously regretting my decision to move to Discovery Bank for our home loan.
Discovery Bank's replyOfficial
16 Jul 2025, 06:37Good morning Tanya,
I completely understand your frustrations regarding this process. I will do another follow up with the team today.
Please do let me know once you receive communication on your end.
Kind regards,
Nosisa
I completely understand your frustrations regarding this process. I will do another follow up with the team today.
Please do let me know once you receive communication on your end.
Kind regards,
Nosisa
Discovery Bank's reply16 Jul 2025, 06:37
Official
Good morning Tanya,
I completely understand your frustrations regarding this process. I will do another follow up with the team today.
Please do let me know once you receive communication on your end.
Kind regards,
Nosisa
I completely understand your frustrations regarding this process. I will do another follow up with the team today.
Please do let me know once you receive communication on your end.
Kind regards,
Nosisa
Discovery Bank's replyOfficial
22 Jul 2025, 14:14Good day Tanya,
Just checking if there is anything you might still need?
Kind regards,
Nosisa
Just checking if there is anything you might still need?
Kind regards,
Nosisa
Discovery Bank's reply22 Jul 2025, 14:14
Official
Good day Tanya,
Just checking if there is anything you might still need?
Kind regards,
Nosisa
Just checking if there is anything you might still need?
Kind regards,
Nosisa
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tanya.vermeulen tanya.vermeulen's updateReviewer Update
25 Jul 2025, 14:40Hi Nosisa, yes there is actually. The lawyers is once again waiting on Discovery Bank to give the go-ahead to register. Please can this be escalated. The lawyers need this approval by Monday latest.
Thank you
Thank you
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tanya.vermeulen tanya.vermeulen's update25 Jul 2025, 14:40
Reviewer Update
Hi Nosisa, yes there is actually. The lawyers is once again waiting on Discovery Bank to give the go-ahead to register. Please can this be escalated. The lawyers need this approval by Monday latest.
Thank you
Thank you