MOVING BACK THROUGH THE AGES

Your new Disovery bank website is TERRIBLE. Your service is terrible!

How difficult can it be to download statements!?!?! Not only have I had to phone in various times just to get two months worth of statements (May & June 2020) , I've had to hold on hours, have the phone go dead, and then receive either nothing at all, or incomplete statements and in the wrong format. I simply asked please send me 01 May - 30 June In CSV format.That then has to be escalated to a different department. And then it takes 24-48 hours to send me statements. I mean really! In what age are we living in!? Everything was easier and worked better when you were still connected to FNB.

Since migrating to Disovery bank you've MOVED BACKWARDS in life! Why can I not like any other bank, go online and simply download the statement myself! Your bank is not even close to being user friendly.

Not only that, most of May is missing even if I go online and try to just simply print the transactions. I can't even find it in PDF format or any statement or online or anywhere!?

I hold on and on and on on the phone, everytime I'm told my issue will be escalated. Absolutely nobody phones me back, I'm met with complete apathy by whomever I talk to, and the line simply goes dead. Your service and your website is PATHETIC. I've had my credit card with you for YEARS and now you've literally moved backwards. I am cancelling my credit cards the moment that I somehow miraculously seem to be able to get two months worth of statements out of you. I cannot believe something so simple can be so difficult.