Most terrible service EVER!!!
<p>I sent through mine and my hubby's card closure forms on the 14th September '16, my hubby has already received his letter of closure 3 days ago, me on the other hand...still waiting!! Ref no: ********** 646. I have called in 9 times to date, todays call I was on the phone for 15 minutes and on hold for about 7 minutes. I was told by Mr Alqueda Lillienseldt that my form was submitted to FNB on the 17th, the consultant I spoke to today has now told me it was only sent to FNB yesterday the 21st!!! I was also informed that I would receive my cancellation letter on Monday the 19th, didn't happen!! So who is telling the truth and why lead the customer on. I have never experienced such poor pathetic service from Discovery. I WANT my cancellation letter TODAY 22/09/2016!!!</p>
Dear bianca-del-valle
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon/morning.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this matter/query.
Your reference number is – ***
Dear bianca-del-valle
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon/morning.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this matter/query.
Your reference number is – ***