More than a 2 month to cancel this card

Item: Discovery Bank
Rating: 2
Author: Robert B

This is now 12/08/2015 and still my discovery card is not canceled. On the 06/07/2015 they informed me the card is canceled after a month of emails and calls. This morning i received a sms from Discovery.<br> Your Discoverycard payment is overdue. Please make a payment of R50.00. If you have already paid, thank you and please ignore.<br> This does not sound like a closed account to me. I tried to call the ***number but was cut off.

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Replies (1)

Discovery Bank's replyOfficial

12 Aug 2015, 12:47

Hello diebrown,

Thank you for your comments and for bringing this matter to our attention.

We are extremely sorry for the delay in finalising this matter. We notice that one of our managers (Ulric) has been managing your query and he will be in contact with you shortly.

Your reference number is - ***.

Regards,

Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: +***
Email: ***
URL: http://www.discovery.co.za

Discovery Bank's reply12 Aug 2015, 12:47

Official