ND
Nyvrem D
1 reviews | Active since Jul 2011
19 Sept 2021, 13:12
more of the same [surprisingly] second rate attention to customers' needs
I have requested a TRANSACTION LIST on csv or excel for my "old" Discovery card activity AT LEAST FOUR TIMES ~ each time promised that I'd have it within a day or so.
That has either been ignored and/ or i received PDF statements [even though it was iterated several times "TRANSACTION LIST on CSV or excel - NOT STATEMENTS ON PDF"]
This really feels like more of the same [surprisingly] second rate attention to customers needs
Helpful (0)
Replies (12)0
Replies (12)
Discovery Bank's replyOfficial
19 Sept 2021, 13:31Hi Nyvrem
Thanks for reaching out to us.
We would be more than happy to help you with this. Our bankers are not permitted to send Excel documents to you as this information is not protected.
You do however have the option to download your own CSV statements via the Discovery Bank website, simply:
1. Log in to the Discovery website(online.discovery.bank)
2. Select the account in question.
3. Click on the smart search option.
4. Select the date range
5. Click on the CSV option and enter the applicable email.
I am sorry for any inconveniences this could have caused you.
Regards
Girshwin
Thanks for reaching out to us.
We would be more than happy to help you with this. Our bankers are not permitted to send Excel documents to you as this information is not protected.
You do however have the option to download your own CSV statements via the Discovery Bank website, simply:
1. Log in to the Discovery website(online.discovery.bank)
2. Select the account in question.
3. Click on the smart search option.
4. Select the date range
5. Click on the CSV option and enter the applicable email.
I am sorry for any inconveniences this could have caused you.
Regards
Girshwin
Discovery Bank's reply19 Sept 2021, 13:31
Official
Hi Nyvrem
Thanks for reaching out to us.
We would be more than happy to help you with this. Our bankers are not permitted to send Excel documents to you as this information is not protected.
You do however have the option to download your own CSV statements via the Discovery Bank website, simply:
1. Log in to the Discovery website(online.discovery.bank)
2. Select the account in question.
3. Click on the smart search option.
4. Select the date range
5. Click on the CSV option and enter the applicable email.
I am sorry for any inconveniences this could have caused you.
Regards
Girshwin
Thanks for reaching out to us.
We would be more than happy to help you with this. Our bankers are not permitted to send Excel documents to you as this information is not protected.
You do however have the option to download your own CSV statements via the Discovery Bank website, simply:
1. Log in to the Discovery website(online.discovery.bank)
2. Select the account in question.
3. Click on the smart search option.
4. Select the date range
5. Click on the CSV option and enter the applicable email.
I am sorry for any inconveniences this could have caused you.
Regards
Girshwin
ND
Nyvrem D's updateReviewer Update
19 Sept 2021, 15:59Same thing/... client NOT BEING HEARD:
1. "... requested a TRANSACTION LIST on csv or excel for my "old" Discovery card..."
--------------------------------------------------------------------------------------------------------------------------------------
2. The "old" Discovery card does not [seem to] have the facility to download anything at all!
3. The "NEW" Discovery Bank Card facilitates downloads from inception of the card itself
[mid 2020]
4. Although I requested "From Jan 2019 through inception of the "NEW" Discovery Bank Card"...
from Jan 2020 through inception of the "NEW" Discovery Bank Card
...will satisfy the urgent need for now.
5. I have received similar schedules in the past
6. ALL indications were that this was no problem
I'M GUESSING THAT TWO HOURS OF MY TIME HAS BEEN WASTED - SO FAR
Can I just please get what I need urgently now!??
1. "... requested a TRANSACTION LIST on csv or excel for my "old" Discovery card..."
--------------------------------------------------------------------------------------------------------------------------------------
2. The "old" Discovery card does not [seem to] have the facility to download anything at all!
3. The "NEW" Discovery Bank Card facilitates downloads from inception of the card itself
[mid 2020]
4. Although I requested "From Jan 2019 through inception of the "NEW" Discovery Bank Card"...
from Jan 2020 through inception of the "NEW" Discovery Bank Card
...will satisfy the urgent need for now.
5. I have received similar schedules in the past
6. ALL indications were that this was no problem
I'M GUESSING THAT TWO HOURS OF MY TIME HAS BEEN WASTED - SO FAR
Can I just please get what I need urgently now!??
ND
Nyvrem D's update19 Sept 2021, 15:59
Reviewer Update
Same thing/... client NOT BEING HEARD:
1. "... requested a TRANSACTION LIST on csv or excel for my "old" Discovery card..."
--------------------------------------------------------------------------------------------------------------------------------------
2. The "old" Discovery card does not [seem to] have the facility to download anything at all!
3. The "NEW" Discovery Bank Card facilitates downloads from inception of the card itself
[mid 2020]
4. Although I requested "From Jan 2019 through inception of the "NEW" Discovery Bank Card"...
from Jan 2020 through inception of the "NEW" Discovery Bank Card
...will satisfy the urgent need for now.
5. I have received similar schedules in the past
6. ALL indications were that this was no problem
I'M GUESSING THAT TWO HOURS OF MY TIME HAS BEEN WASTED - SO FAR
Can I just please get what I need urgently now!??
1. "... requested a TRANSACTION LIST on csv or excel for my "old" Discovery card..."
--------------------------------------------------------------------------------------------------------------------------------------
2. The "old" Discovery card does not [seem to] have the facility to download anything at all!
3. The "NEW" Discovery Bank Card facilitates downloads from inception of the card itself
[mid 2020]
4. Although I requested "From Jan 2019 through inception of the "NEW" Discovery Bank Card"...
from Jan 2020 through inception of the "NEW" Discovery Bank Card
...will satisfy the urgent need for now.
5. I have received similar schedules in the past
6. ALL indications were that this was no problem
I'M GUESSING THAT TWO HOURS OF MY TIME HAS BEEN WASTED - SO FAR
Can I just please get what I need urgently now!??
Discovery Bank's replyOfficial
19 Sept 2021, 16:07Hi Nyvrem
Unfortunately, our bankers cannot send this information at the moment.
You can follow all these steps on the website, all you need to do is select the migrated account. If this information is not available, send us a screenshot of this to the email address (clientdocuments @ discovery.bank), and we will investigate it.
Regards
Girshwin
Unfortunately, our bankers cannot send this information at the moment.
You can follow all these steps on the website, all you need to do is select the migrated account. If this information is not available, send us a screenshot of this to the email address (clientdocuments @ discovery.bank), and we will investigate it.
Regards
Girshwin
Discovery Bank's reply19 Sept 2021, 16:07
Official
Hi Nyvrem
Unfortunately, our bankers cannot send this information at the moment.
You can follow all these steps on the website, all you need to do is select the migrated account. If this information is not available, send us a screenshot of this to the email address (clientdocuments @ discovery.bank), and we will investigate it.
Regards
Girshwin
Unfortunately, our bankers cannot send this information at the moment.
You can follow all these steps on the website, all you need to do is select the migrated account. If this information is not available, send us a screenshot of this to the email address (clientdocuments @ discovery.bank), and we will investigate it.
Regards
Girshwin
Discovery Bank's replyOfficial
19 Sept 2021, 17:42Hi Nyvrem
The image you have sent us is not an image of the Discovery Bank website (online.discovery.bank). Please send us the correct image of you trying to download your statement from this web domain and we will be happy to help you.
Regards
Girshwin
The image you have sent us is not an image of the Discovery Bank website (online.discovery.bank). Please send us the correct image of you trying to download your statement from this web domain and we will be happy to help you.
Regards
Girshwin
Discovery Bank's reply19 Sept 2021, 17:42
Official
Hi Nyvrem
The image you have sent us is not an image of the Discovery Bank website (online.discovery.bank). Please send us the correct image of you trying to download your statement from this web domain and we will be happy to help you.
Regards
Girshwin
The image you have sent us is not an image of the Discovery Bank website (online.discovery.bank). Please send us the correct image of you trying to download your statement from this web domain and we will be happy to help you.
Regards
Girshwin
ND
Nyvrem D's updateReviewer Update
19 Sept 2021, 18:41page 1 starts with this: https://www.discovery.co.za/portal/home.do
WHERE would u go from there sir?
WHERE would u go from there sir?
ND
Nyvrem D's update19 Sept 2021, 18:41
Reviewer Update
page 1 starts with this: https://www.discovery.co.za/portal/home.do
WHERE would u go from there sir?
WHERE would u go from there sir?
Discovery Bank's replyOfficial
20 Sept 2021, 08:44Hi Nyvrem
When on the Discovery web page(not logged in), select the "online banking" tab found at the top of your screen under the login button.
Once you are logged in, you will be able to see all accounts including your old discovery account.
You can then follow the steps to download your CSV statement.
Regards
Girshwin
When on the Discovery web page(not logged in), select the "online banking" tab found at the top of your screen under the login button.
Once you are logged in, you will be able to see all accounts including your old discovery account.
You can then follow the steps to download your CSV statement.
Regards
Girshwin
Discovery Bank's reply20 Sept 2021, 08:44
Official
Hi Nyvrem
When on the Discovery web page(not logged in), select the "online banking" tab found at the top of your screen under the login button.
Once you are logged in, you will be able to see all accounts including your old discovery account.
You can then follow the steps to download your CSV statement.
Regards
Girshwin
When on the Discovery web page(not logged in), select the "online banking" tab found at the top of your screen under the login button.
Once you are logged in, you will be able to see all accounts including your old discovery account.
You can then follow the steps to download your CSV statement.
Regards
Girshwin
ND
IT IS INCONCEIVABLE THAT CUSTOMERS ARE TOLD THINGS ON A REGULAR BASIS THAT CAN NOT BE RE**** ON - ESPECIALLY IN THIS CASE WHEN IT IS CRYSTAL CLEAR THAT THE "INSTRUCTIONS" HAVE NOT BEEN TESTED
HAVE STILL NOT RECEIVED WHAT IS NEEDED!
IF THE DISCOVERY MANTRA IS NOW "BUSINESS IS GREAT EXCEPT FOR THE CUSTOMERS", THEN THAT IS A PERFECT WAY TO GET RID OF CUSTOMERS - WHICH WILL RELIEVE THE SYSTEM SUBSTANTIALLY.
I think this needs to go to Hylton Kalner [CEO] - please make sure that he receives the entire string
Nyvrem D's updateReviewer Update
21 Sept 2021, 11:57I have received instructions and/ or promises MANY times to get this.
It is extremely wasteful of time for everyone.
To date none have been received and two or more sets of instructions to obtain from the site has not worked.
The latest [yesterday] was captured in a second set of screen shots and ...
Sent: Monday, September 20, 2021 11:56 AM
To: '***' <***>
Subject: CASE *** - Statement ref Hellopeter 19 sep '21 GIRSHWIN
Importance: High
It is extremely wasteful of time for everyone.
To date none have been received and two or more sets of instructions to obtain from the site has not worked.
The latest [yesterday] was captured in a second set of screen shots and ...
Sent: Monday, September 20, 2021 11:56 AM
To: '***' <***>
Subject: CASE *** - Statement ref Hellopeter 19 sep '21 GIRSHWIN
Importance: High
I have followed your instructions below and it has not been successful
The screen shots from the above are attached
HAS THE ADVICE BELOW BEEN TESTED BY ANYONE???
IT IS INCONCEIVABLE THAT CUSTOMERS ARE TOLD THINGS ON A REGULAR BASIS THAT CAN NOT BE RE**** ON - ESPECIALLY IN THIS CASE WHEN IT IS CRYSTAL CLEAR THAT THE "INSTRUCTIONS" HAVE NOT BEEN TESTED
HAVE STILL NOT RECEIVED WHAT IS NEEDED!
IF THE DISCOVERY MANTRA IS NOW "BUSINESS IS GREAT EXCEPT FOR THE CUSTOMERS", THEN THAT IS A PERFECT WAY TO GET RID OF CUSTOMERS - WHICH WILL RELIEVE THE SYSTEM SUBSTANTIALLY.
I think this needs to go to Hylton Kalner [CEO] - please make sure that he receives the entire string
ND
Nyvrem D's update21 Sept 2021, 11:57
Reviewer Update
I have received instructions and/ or promises MANY times to get this.
It is extremely wasteful of time for everyone.
To date none have been received and two or more sets of instructions to obtain from the site has not worked.
The latest [yesterday] was captured in a second set of screen shots and ...
Sent: Monday, September 20, 2021 11:56 AM
To: '***' <***>
Subject: CASE *** - Statement ref Hellopeter 19 sep '21 GIRSHWIN
Importance: High
It is extremely wasteful of time for everyone.
To date none have been received and two or more sets of instructions to obtain from the site has not worked.
The latest [yesterday] was captured in a second set of screen shots and ...
Sent: Monday, September 20, 2021 11:56 AM
To: '***' <***>
Subject: CASE *** - Statement ref Hellopeter 19 sep '21 GIRSHWIN
Importance: High
I have followed your instructions below and it has not been successful
The screen shots from the above are attached
HAS THE ADVICE BELOW BEEN TESTED BY ANYONE???
IT IS INCONCEIVABLE THAT CUSTOMERS ARE TOLD THINGS ON A REGULAR BASIS THAT CAN NOT BE RE**** ON - ESPECIALLY IN THIS CASE WHEN IT IS CRYSTAL CLEAR THAT THE "INSTRUCTIONS" HAVE NOT BEEN TESTED
HAVE STILL NOT RECEIVED WHAT IS NEEDED!
IF THE DISCOVERY MANTRA IS NOW "BUSINESS IS GREAT EXCEPT FOR THE CUSTOMERS", THEN THAT IS A PERFECT WAY TO GET RID OF CUSTOMERS - WHICH WILL RELIEVE THE SYSTEM SUBSTANTIALLY.
I think this needs to go to Hylton Kalner [CEO] - please make sure that he receives the entire string
ND
Nyvrem D's updateReviewer Update
27 Sept 2021, 11:01STILL NOT DONE/... UN...BELIEVABLE and sad that discovery's service level and client focus has deteriorated to this level
PLEASE CONFIRM THAT THIS HAS GONE...
"... to Hylton Kalner [CEO] - please make sure that he receives the entire string"
PLEASE CONFIRM THAT THIS HAS GONE...
"... to Hylton Kalner [CEO] - please make sure that he receives the entire string"
ND
Nyvrem D's update27 Sept 2021, 11:01
Reviewer Update
STILL NOT DONE/... UN...BELIEVABLE and sad that discovery's service level and client focus has deteriorated to this level
PLEASE CONFIRM THAT THIS HAS GONE...
"... to Hylton Kalner [CEO] - please make sure that he receives the entire string"
PLEASE CONFIRM THAT THIS HAS GONE...
"... to Hylton Kalner [CEO] - please make sure that he receives the entire string"
ND
Nyvrem D's updateReviewer Update
11 Oct 2021, 18:09Bottom Line... AFTER MONTHS, I got most of what I needed. They left out a period from the report and never bothered to even reply to my emails requesting the missing data.
Hylton Kalner [CEO] seemingly has not been apprised of any of this.
I don't believe they even apologised for wasting SO much time.
This is another very poor brand experience with Discovery Bank and the decision to use another credit for over R 300,000./ in overseas travel over three months was in retrospect a good one. No problems there!
It's a good thing that Adrian Gore is alive and well otherwise he'd be rolling in his grave!
Hylton Kalner [CEO] seemingly has not been apprised of any of this.
I don't believe they even apologised for wasting SO much time.
This is another very poor brand experience with Discovery Bank and the decision to use another credit for over R 300,000./ in overseas travel over three months was in retrospect a good one. No problems there!
It's a good thing that Adrian Gore is alive and well otherwise he'd be rolling in his grave!
ND
Nyvrem D's update11 Oct 2021, 18:09
Reviewer Update
Bottom Line... AFTER MONTHS, I got most of what I needed. They left out a period from the report and never bothered to even reply to my emails requesting the missing data.
Hylton Kalner [CEO] seemingly has not been apprised of any of this.
I don't believe they even apologised for wasting SO much time.
This is another very poor brand experience with Discovery Bank and the decision to use another credit for over R 300,000./ in overseas travel over three months was in retrospect a good one. No problems there!
It's a good thing that Adrian Gore is alive and well otherwise he'd be rolling in his grave!
Hylton Kalner [CEO] seemingly has not been apprised of any of this.
I don't believe they even apologised for wasting SO much time.
This is another very poor brand experience with Discovery Bank and the decision to use another credit for over R 300,000./ in overseas travel over three months was in retrospect a good one. No problems there!
It's a good thing that Adrian Gore is alive and well otherwise he'd be rolling in his grave!
Discovery Bank's replyOfficial
11 Oct 2021, 18:16Hi Nyvrem
We are sorry for the experience you have had with us.
Please could you advised what data is missing from your CSV statements, I will have our team generate this information.
Regards
Girshwin
We are sorry for the experience you have had with us.
Please could you advised what data is missing from your CSV statements, I will have our team generate this information.
Regards
Girshwin
Discovery Bank's reply11 Oct 2021, 18:16
Official
Hi Nyvrem
We are sorry for the experience you have had with us.
Please could you advised what data is missing from your CSV statements, I will have our team generate this information.
Regards
Girshwin
We are sorry for the experience you have had with us.
Please could you advised what data is missing from your CSV statements, I will have our team generate this information.
Regards
Girshwin
ND
Nyvrem D's updateReviewer Update
11 Oct 2021, 18:58EmAIL RE-SENT NOW/... SUBJECT :CASE *** - Statement ref Hellopeter 19 sep '21 GIRSHWIN" to ***
ND
Nyvrem D's update11 Oct 2021, 18:58
Reviewer Update
EmAIL RE-SENT NOW/... SUBJECT :CASE *** - Statement ref Hellopeter 19 sep '21 GIRSHWIN" to ***
Discovery Bank's replyOfficial
22 Nov 2021, 11:05Hi Nyvrem
Our systems show that the requested document was sent to you.
I would like to apologise for the service you have experienced during this time.
Dont forget, should need any further assistance. you can contact us anytime, we will be more than happy to assist.
Regards
Girshwin
Our systems show that the requested document was sent to you.
I would like to apologise for the service you have experienced during this time.
Dont forget, should need any further assistance. you can contact us anytime, we will be more than happy to assist.
Regards
Girshwin
Discovery Bank's reply22 Nov 2021, 11:05
Official
Hi Nyvrem
Our systems show that the requested document was sent to you.
I would like to apologise for the service you have experienced during this time.
Dont forget, should need any further assistance. you can contact us anytime, we will be more than happy to assist.
Regards
Girshwin
Our systems show that the requested document was sent to you.
I would like to apologise for the service you have experienced during this time.
Dont forget, should need any further assistance. you can contact us anytime, we will be more than happy to assist.
Regards
Girshwin