Monthly charges but unable to transact?

<p>Pushed from pillar-to-post. After requesting account closure, they only cancelled the "card". So still charged monthly account fees, although it's impossible to transact off this account. Then battled for a month to have the actual account closed, it still has not been done.</p> <p> </p> <p>Phoned the call centre requesting closure, submitting cancellation letters, told to phone again to follow up the next day, 3 dropped calls during the conversation due to "incorrect security answers". So I thought let's check their own details on THEIR site and guess what? It consists of information varying from 12 years (PO Box) to 6 months old (Residential address). So it's not like I did not supply up to date information at some stage.</p>