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Tarryn V

1 reviews | Active since Sept 2024

26 May 2025, 12:31

Money Missing Without Authorization

On the 15th of May, at 15:18, R7470 was taken from my account, the beneficiary being a Capitec business account. I did not carry out this transaction and no authorization nor notification was received. I reported this to the ***** hotline and have not received any feedback yet. You get put on hold for hours on end to no avail as the problem has not been resolved. Case was still under investigation after 72 hours. The bank then told me that I had carried out the transaction. This is a complete lie as my money was ****** from me. Truly and utterly pathetic service. If I could rate minus ten out of five I would. I need someone to contact me regarding this issue.

0
Replies (5)
Discovery Bank
Discovery Bank's reply26 May 2025, 12:40
Official
Hi Tarryn,

I sincerely apologize for the experience had with us.

There are two ***** cases which are currently under investigation with our ***** Team, cases logged on the 15th and 22nd of May 2025.

I am going to follow up with our ***** team and provide you with feedback soonest.

Kind Regards,
Onthatile

Best regards,

Discovery Bank
Discovery Bank's reply29 May 2025, 10:02
Official
Hi Tarryn,

Thank you for your patience while I followed up on your case with our ***** Team.

I’ve escalated your ***** case for feedback, and the investigator advised that it is still under investigation. However, they will give you a call today before the close of business to provide an update.

Please let me know if you need anything further.

Kind regards,

Best regards,

TV
Tarryn V's update30 May 2025, 09:30
Reviewer Update
Good day thank you for response I was waiting for the call but nothing received.. Since I made the Farud case I havent received any Call from Discovery for follow ups I need to phone them and hang on the line for long periods of time just to get information from them this is really bad
Discovery Bank
Discovery Bank's reply30 May 2025, 09:42
Official
Hi Tarryn,

I sincerely apologize once again and completely understand how frustrating this situation must be.

I will escalate the matter to the ***** Team’s manager and get back to you with feedback shortly.

Kind Regards,
Onthatile

Best regards,

Discovery Bank
Discovery Bank's reply02 Jun 2025, 11:26
Official
Hi Tarryn,

I sincerely apologize once again and completely understand how frustrating this situation must be.

Please rest assured that we are treating this matter with the urgency it deserves. I have escalated the issue to the ***** Team’s manager, and they have advised that you will receive a call before close of business today.

Thank you for your continued patience and understanding. Should you have any further concerns in the meantime, please don’t hesitate to reach out.

Warm regards,
Onthatile

Best regards,