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Satheesh S

1 reviews | Active since Nov 2019

24 Jan 2022, 17:34

Money has not been refunded

Still waiting for a merchant refund to clear. It’s more than 4 months. The merchant has refunded October, but Discovery doesn’t know where the money is.

0
Replies (11)
Discovery Bank
Discovery Bank's reply24 Jan 2022, 17:38
Official
Hi Satheesh 

Thanks for reaching out to us. 

I will be happy to check on this matter for you. 

Please could you confirm the amount and merchant description? 

Regards 
Girshwin 
SS
Satheesh S's update26 Jan 2022, 08:33
Reviewer Update
The payments team is investigating this for months, how can I be sure that there is some investigation going on for real?
SS
Satheesh S's update26 Jan 2022, 21:47
Reviewer Update
And here we go another 48 hours of a new ticket.
Discovery Bank
Discovery Bank's reply27 Jan 2022, 07:15
Official
Hi Satheesh 

This is a update to your enquiry logged with us. 

I am awaiting feedback from our payments regarding this matter. 

I will keep you informed on the progress of this issue. 

 Regards 
Girshwin 
Discovery Bank
Discovery Bank's reply27 Jan 2022, 09:03
Official
Hi Satheesh

I have received feedback from our payments team. 

Our team has kindly requested that you please send us proof of refund from the merchant so we can track the funds. 

Please send us this information to the email address clientdocumets @ discovery.bank

Regards
Girshwin 
Discovery Bank
Discovery Bank's reply27 Jan 2022, 09:54
Official
Hi Satheesh 

We have submitted this document to our payments and they cannot trace the refund. 

Due to this we will need to log a credit dispute. Please send us the rental agreement so our team can dispute this with the merchant. 

Regards
Girshwin
SS
Satheesh S's update27 Jan 2022, 10:00
Reviewer Update
Hi Girshwin,

forwarded the rental agreement as requested.


Discovery Bank
Discovery Bank's reply27 Jan 2022, 11:34
Official
I will keep you updated. 
SS
Satheesh S's update04 Feb 2022, 13:45
Reviewer Update
Here we go, another week of Discovery Bank didn’t return my money yet.
SS
Satheesh S's update04 Feb 2022, 15:09
Reviewer Update
Here we go, another week of Discovery Bank didn’t return my money yet.
Discovery Bank
Discovery Bank's reply08 Feb 2022, 11:21
Official
Hi Satheesh 

So sorry for the delayed response. 

I do not have any feedback at the moment as we are waiting for the merchant to confirm. 

I have escalated this matter and will attempt to get correspondence as soon as possible. 

I do apologise for any inconveniences this could have caused you. 

Regards 
Girshwin