SR
Sophia R

1 reviews | Active since Jan 2016

04 Feb 2023, 20:03

Money Hanging in My Account

Good day,

On the 27th of January 2023 I made a Transaction on an Institution Portal, Instead of putting the Institutions Banking details I put my Discovery banking details.

I phone discovery spoke to Primrose with ref *** and she said she logged the a case for me and will get feedback within 24 to 48 hours, that was on the 1st of February 2023.

I called In today the 03rd of February 2023 and spoke to Misho ref ***, to follow up on ref *** she told me that it takes about 90 days for Investigations to be done.

First time banking with Discovery and already am not happy with what has happened or the Investigation number of days.

The payment was made into my account as I said Instead of using the Institutions banking details it should reflect back into my account. The most must that ****es me off you telling about 90 days, three months for my money to reflect back into my account, no man this is not on. I want money to reflect back into my account and once that is done I will close the account coz it is useless to me to have a back telling me about 90days. First trying out Discovery bank and already the service is poor.

0
Replies (2)
Discovery Bank
Discovery Bank's reply06 Feb 2023, 09:03
Official
Good morning Sophia

Thank you for reaching out.

I am having a look into your reference numbers to assist and will advise shortly.

Kind regards
Nicolene
SR
Sophia R's update01 Mar 2023, 09:20
Reviewer Update
Good day,

I still have not received any feedback regarding the case number *** which was done on the 8th of February both Information was sent through via my work mail and personal email
sruele@tracker and ***