TM
Thobani M
1 reviews | Active since Aug 2017
11 Aug 2023, 11:44
Missing payment for weeks
Discovery Bank is useless. I want them to trace and pay bank my missing payment so that I can close my account with them. Not professional at all, Can't even know how to handle escalation. Udoti nje.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
11 Aug 2023, 15:10Hi Thobani
Thank you for reaching out to us.
I am urgently looking into your query, and I will provide you with feedback.
Regards
Tsholofelo
Thank you for reaching out to us.
I am urgently looking into your query, and I will provide you with feedback.
Regards
Tsholofelo
Best regards,
Discovery Bank's reply11 Aug 2023, 15:10
Official
Hi Thobani
Thank you for reaching out to us.
I am urgently looking into your query, and I will provide you with feedback.
Regards
Tsholofelo
Thank you for reaching out to us.
I am urgently looking into your query, and I will provide you with feedback.
Regards
Tsholofelo
Best regards,
TM
Thobani M's updateReviewer Update
11 Aug 2023, 15:25Ever since the issue was reported, not even once day you decide to call and update me. even if the issue is escalated. you guys are not the bank. you not in the state to deal with people's money.
TM
Thobani M's update11 Aug 2023, 15:25
Reviewer Update
Ever since the issue was reported, not even once day you decide to call and update me. even if the issue is escalated. you guys are not the bank. you not in the state to deal with people's money.
Discovery Bank's replyOfficial
14 Aug 2023, 10:39Hi Thobani
The investigation is still ongoing. I will advise you as soon as I get feedback.
Regards
Tsholofelo
The investigation is still ongoing. I will advise you as soon as I get feedback.
Regards
Tsholofelo
Best regards,
Discovery Bank's reply14 Aug 2023, 10:39
Official
Hi Thobani
The investigation is still ongoing. I will advise you as soon as I get feedback.
Regards
Tsholofelo
The investigation is still ongoing. I will advise you as soon as I get feedback.
Regards
Tsholofelo
Best regards,
TM
Thobani M's updateReviewer Update
23 Aug 2023, 10:02I'm still waiting for Discovery bank to resolve my problem. they are still investigating after 30 days. I wonder how many months they need to investigate and resolve the issue.
TM
Thobani M's update23 Aug 2023, 10:02
Reviewer Update
I'm still waiting for Discovery bank to resolve my problem. they are still investigating after 30 days. I wonder how many months they need to investigate and resolve the issue.
Discovery Bank's replyOfficial
24 Aug 2023, 09:58Hi Thobani
Please pardon my delayed response.
The payment operations team is still investigating the issue. Once the investigation is concluded I will provide you feedback.
Regards
Tsholofelo
Please pardon my delayed response.
The payment operations team is still investigating the issue. Once the investigation is concluded I will provide you feedback.
Regards
Tsholofelo
Best regards,
Discovery Bank's reply24 Aug 2023, 09:58
Official
Hi Thobani
Please pardon my delayed response.
The payment operations team is still investigating the issue. Once the investigation is concluded I will provide you feedback.
Regards
Tsholofelo
Please pardon my delayed response.
The payment operations team is still investigating the issue. Once the investigation is concluded I will provide you feedback.
Regards
Tsholofelo
Best regards,